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         Frequently Asked Questions About

Video Visitation at Chippewa County Jail

 

 


Q: How does the video visitation system work?

A: Inmates will visit with friends and family from a video visitation terminal (example to the right) Video Visitation Phonein their housing area.  Friends and family will visit medium and maximum inmates from a similar visitation terminal in the public visitation room located in the administration lobby of the Sheriff’s Office.  These visits are referred to as “onsite” or “public” visitations.
The system will allow visitors to still come to the jail for visitation and it will now also allow friends and family to conduct a “remote” or “at-home” visit with from home using a computer, webcam and high speed internet connection.  All inmates are eligible for at-home visits.

Q: How often can I visit inmates?
A:  Each inmate is allowed one twenty minute visits from friends or family members weekly at the jail.  Inmates can have unlimited remote visits from home.

Q: Do I need to come at a certain time to see my inmate?

A: Friends and family can schedule on-site video visits with medium and maximum security male inmates at the following times:

  • Saturdays at 1:00, 1:30, 2:00 and 2:30 pm

A: Friends and family can schedule on-site video visits with minimum security male inmates at the following times:

  • Saturdays at 9:00 and 9:30 am

A: Friends and family can schedule on-site video visits with female inmates at the following times:

  • Sundays at 9:00 and 9:30 am

Q: Do I need to schedule my visit or can I just show up?
Visits need to be scheduled at least 24 hours in advance.  Visits can be scheduled by either:

  1. Using a video terminal in the public visitation area (open 8:00 am – 4:30 pm).
  2. Using the website at www.securustech.net/videovisitation.  Click on “Schedule an Onsite Visitation” at the bottom of the page and follow the steps listed.
When you schedule your visit, be sure to write down the following items:
  1. The date and time of your visit
  2. The six digit PIN number because you will enter this at the time of your visit
  3. The video terminal you are assigned to (I.E. Vis_1, Vis_2, etc)
Q: Is there a charge for video visitation?
A:
Each inmate will continue to receive one free onsite visit each week.  Inmates can now receive unlimited remote / at-home visits each week.  For the current remote visits pricing click here and you will be directed to the Securus Facilities and Pricing website.  Once on the Securus Facilities and Pricing web page scroll down to pricing.

Q: When can I visit?

A: On-site video visits with medium and maximum security male inmates at the following times:

  • Saturdays at 1:00, 1:30, 2:00 and 2:30 pm

A: On-site video visits with minimum security male inmates at the following times:

  • Saturdays at 9:00 and 9:30 am

A: On-site video visits with female inmates at the following times:

  • Sundays at 9:00 and 9:30 am
A: At-home visits can be scheduled with any inmate for any day of the week:
  • 7:30 am - 11:00 am
  • 1:00 pm - 4:30 pm
  • 5:30 pm - 9:30 pm
Q: What do I need to do to visit from home?
A:
If you have a computer, high speed internet access and a webcam, you can conduct visits from home.  You will need to do the following:
  1. Create a visitation account at www.securustech.net/videovisitation
  2. Request access to visit Chippewa County Jail.  Your request is then reviewed by jail staff.
  3. Once you are approved to be an at-home visitor, you can then schedule at-home visits.  
Q: Is there anything else I should know?
A:
  Here is some other helpful information:
  1. Visits should be scheduled for either the “top of the hour” (I.E. 7 or 8 pm) or the “bottom of the hour” (I.E. 7:30 or 8:30 pm).  If you schedule at a different time, your visit time may be moved.
  2. There will be NO age restriction for visitation. However, ALL visitors 17 years of age and under must be accompanied by their parent or legal guardian. Proof of this will be required before visitation is allowed. (Proof needed will be a Birth Certificate for parents or court papers for legal guardians)
  3. Photo ID will be required for ALL adult visitors. Acceptable forms of ID will be, but not limited to, Driver's License, State ID cards, School ID, and Military ID. Other forms of photo ID may be accepted if valid. 
  4. Children not allowed to visit may not be left unattended in the lobby.
  5. If you have any questions about visiting from home, visit www.securustech.net/videovisitation for further information.
  6. Please arrive at the jail 10 minutes early for an on-site visit so you can check-in and take your seat at your assigned terminal a couple minutes before your visit.  Visits may be cancelled due to safety and security needs of the jail.

Updated 3/22/17